Company Info
-
What makes Perennials different?
Perennials is the leader in luxury performance textiles that stand up to life’s everyday adventures without sacrificing great design. All of our fabrics, trims and rugs are made with 100% Perennials solution-dyed acrylic. Yes, we are obsessive, and our fixation results in technically superior fabrics, rugs and trims that are fade-resistant, mildew-resistant and stain-resistant, with the soft, luxurious feel of natural fibers.
-
How do I contact someone?
Fill out our contact form or call us at 888.322.4773.
Order Info
-
How can I purchase Perennials products?
Perennials products are sold exclusively to the design trade and luxury retailers. Contact our showrooms to set up an account, for order inquiries, or assistance in finding a designer in your area.
-
How do I get samples of Perennials products?
You can request samples directly through your online account. Registering an account with Perennials also gives you exclusive access to designer features including inventory, pricing, and sample order and quote history.
Every effort is made to process sample requests the day they are received, but same-day shipping is not guaranteed. Tracking information will be sent to you automatically once your order has been processed.
-
How can I check stock and pricing on Perennials products?
Contact your Perennials representative or Perennials Customer Service for inquiries on stock levels. All prices are net wholesale to designers/architects in US Dollars, and a state sales tax resale number is required. Upon receipt of a 50% deposit or payment in full, sales are considered firm and acknowledged by Perennials with an order confirmation.
-
How do I edit or cancel an order?
Orders may be revised or cancelled without penalty prior to posting in the Perennials accounting system (posting generally occurs within 24 hours of receiving payment). If an order is received or cancelled after it has been posted, cut or packaged, a 15% handling and restocking fee may be applied.
-
Which Perennials products can be returned?
Any uncut merchandise over 6 yards can be returned. Product must be in perfect, original condition. Merchandise will not be accepted once it has undergone additional processing such as backing, flame proof finish, water repellent finish, etc. Special volume or custom orders cannot be returned.
-
How do I complete a return?
All returns must be requested in writing within 30 days of the invoice date and authorized by Perennials management. If a return is authorized, a 25% service and restocking fee will be applied and balance of monies paid will be credited to client’s account.
Product Info
-
How do I clean and maintain Perennials products?
All Perennials products are made with 100% Perennials solution-dyed acrylic, making clean-up easy! Refer to the links below for cleaning demonstrations and instructions.
If you prefer to have your fabrics or rugs professionally cleaned, it is important to inform the service that the fibers are 100% solution-dyed acrylic.
-
Can bleach be used on Perennials products?
Chlorine bleach will not affect the coloration of the solution-dyed acrylic fiber and is therefore acceptable for stubborn stain removal, including mildew. Chlorine bleach, strong chemicals or harsh detergents will eventually affect the strength of any fiber or cloth, so we suggest a diluted solution of one part bleach to two parts water. Thorough rinsing is essential.
Please note that chlorine bleach is never recommended as a stain remover for printed fabrics or natural fibers (i.e. hemp), as it will affect the coloration of the print or natural fiber.
-
Can additional finishes be applied to Perennials products?
Most Perennials fabrics have a performance, soil-resistant finish, so additional finishes are not needed. Backing may be applied to Perennials fabrics and customers should consult their workrooms regarding the suitability and type of backing to be used. Please note that application of any third-party finish voids the Perennials warranty and products will not be returnable.
-
What does the Perennials warranty cover?
Perennials 100% solution-dyed acrylic fabrics, trimming and rugs are backed by a no-fade guarantee valid for three years from the date of purchase*. The warranty does not cover degradation from normal wear, stains from environmental pollution, negligence or weather soiling.
* Printed fabrics hold a one year warranty, and Cabana fabric has a five year warranty.
-
How do I submit a warranty claim?
Contact your Perennials representative or Perennials Customer Service for warranty claim information.
-
What is Perennials performance finish?
The Perennials performance finish is a non-hazardous soil-resistant finish applied to upholstery fabrics for an extra layer of protection against the sometimes harsh and unpredictable elements. The finish is applied through a submersion process after the fabric is woven, which ensures it is protected on both sides. More than just a coating, the Perennials performance finish is molecularly bonded with the fibers, providing long-lasting protection, even after repeated washings.
-
What is Perennials’ environmental stance?
Perennials advocates for caring of the environment as a major part of its company culture, and is committed to producing textiles in an environmentally responsible way. The water used during the fiber manufacturing process is purified and returned to its natural source. Environmentally friendly natural gas provides the energy needed to generate steam and electricity for multiple aspects of the fiber production. Waste is safely recycled through incineration, with the heat being used as an additional energy source for our steam network. Water used in the finishing of our products is purified, which allows for 50% of the water to be used for such things as landscape irrigation and 50% to be recycled back to the finishing process for reuse.
-
Do Perennials products contain PFOA/PFOS?
No! Perennials certifies that all fabrics and finishes are free of perfluorooctanoic (PFOA) and perfluorooctanesulfonic (PFOS) acids.
-
Can Perennials products go in the washing machine?
Yes, most Perennials fabrics may be cleaned in a washing machine. We recommend a cool water, gentle cycle setting. Air dry. Casements, velvets or prints should never be machine washed.
We recommend allowing for 3-5% possible fabric adjustment (shrinkage or expansion) due to climatic conditions, end use, and/or washing procedures. Pre-washing may be suitable for some applications.
-
How do I obtain information on flammability and abrasion testing?
We put our products to the test, subjecting them to the harshest conditions to meet your standards. Test results and certificates from accredited labs are available upon request. Please contact your Perennials representative or Perennials Customer Service for further information.
-
Do you provide custom design services?
Yes! Perennials has a very skilled in-house design studio to best serve custom needs.
Most custom fabrics are available with a minimum run of 200 yards (400 yards for velvet). A 50% deposit is required and a strike-off will be provided for approval prior to production.
Perennials rugs are made-to-order, allowing for custom sizes, color and patterns to be created specifically for your project.
All custom orders are non-cancellable and non-returnable.
Have more questions?
Contact our knowledgeable sales and support team.